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6 Mar 2021

Vacancy Details

Job Reference: WS/JH/15784
Job Title: Help Desk Support, 18,000 to 21,000, West Midlands
Salary: 18,000 to 21,000
Location: West Midlands
Sector: IT
Type: Permanent
Job Description : Help Desk Support, 18,000 to 21,000, West Midlands

Want to work for an award-winning, market-leading software company, offering innovative, industry first services? In a friendly, supportive, collaborative team? Where there is an open and inclusive management and communications style and commitment to your on-going development and training?
The Level 1 Service & Support Advisor provides customer service, technical support and user assistance to customers.

Duties include:

Responsible for dedicated client relationships
Working within a team of support analysts to handle customer requests (via e-mail, telephone or web portal).
Handle complex or difficult customer issues to achieve prompt resolution
Responsible for the management/co-ordination of all assigned calls and tickets throughout the support and remediation lifecycle including providing the Customer with timely and accurate updates.
Providing customers with product usage advice and guidance.
Identifying and managing the appropriate priorities and required actions (e.g. escalation).


Strong customer service ethic and sense of urgency
Applicants should have good IT skills including experience of:
Microsoft Windows (XP, 20xx, Windows 7 & Windows 8)
Microsoft Office (Word, Excel, PowerPoint)
Ability to deliver and coordinate to tight deadlines
Organisational skills / collaboration / communication / interpersonal skills
Excellent client facing skills and experience to ensure relationships are kept strong.
Experience in support / helpdesks.
Excellent verbal and written communication skills at all business levels.
Problem Solving skills / Willingness to learn, explore ideas and innovate

Commutable from Tamworth, South Staffordshire, South Derbyshire, Lichfield, Sutton Coldfield, Nuneaton, Leicester, Leicestershire, West Midlands

Mob: 07970 494915
Tel: 0121 687 1234
Or visit our website
Please send CV ASAP to

HTS, Specialist Recruiters.

Consultant : Jayne Hannon
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