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Vacancy Details |
| Job Reference: |
WS/JH/15784 |
| Job Title: |
Help Desk Support, £18,000 to £21,000, West Midlands |
| Salary: |
£18,000 to £21,000 |
| Location: |
West Midlands |
| Sector: |
IT |
| Type: |
Permanent |
| Job Description : |
Help Desk Support, £18,000 to £21,000, West Midlands
Want to work for an award-winning, market-leading software company, offering innovative, industry first services? In a friendly, supportive, collaborative team? Where there is an open and inclusive management and communications style and commitment to your on-going development and training?
The Level 1 Service & Support Advisor provides customer service, technical support and user assistance to customers.
Duties include:
• Responsible for dedicated client relationships
• Working within a team of support analysts to handle customer requests (via e-mail, telephone or web portal).
• Handle complex or difficult customer issues to achieve prompt resolution
• Responsible for the management/co-ordination of all assigned calls and tickets throughout the support and remediation lifecycle including providing the Customer with timely and accurate updates.
• Providing customers with product usage advice and guidance.
• Identifying and managing the appropriate priorities and required actions (e.g. escalation).
Essential
• Strong customer service ethic and sense of urgency
• Applicants should have good IT skills including experience of:
• Microsoft Windows (XP, 20xx, Windows 7 & Windows 8)
• Microsoft Office (Word, Excel, PowerPoint)
• Ability to deliver and coordinate to tight deadlines
• Organisational skills / collaboration / communication / interpersonal skills
• Excellent client facing skills and experience to ensure relationships are kept strong.
• Experience in support / helpdesks.
• Excellent verbal and written communication skills at all business levels.
• Problem Solving skills / Willingness to learn, explore ideas and innovate
Commutable from Tamworth, South Staffordshire, South Derbyshire, Lichfield, Sutton Coldfield, Nuneaton, Leicester, Leicestershire, West Midlands
Mob: 07970 494915
Tel: 0121 687 1234
Or visit our website www.hts.co.uk
Please send CV ASAP to maggs@hts.co.uk
HTS, Specialist Recruiters.
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| Consultant : |
Jayne Hannon |
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