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19 Jan 2020

Vacancy Details

Job Reference: WS/JH/15757
Job Title: Level 1 Service Support Adviser / Helpdesk
Salary: to 21,000
Location: West Midlands
Sector: IT
Type: Permanent
Job Description : Level 1 Service Support Adviser, to 21,000, West Midlands

Want to work for an award-winning, market-leading software company, offering innovative, industry first services? In a friendly, supportive, collaborative team? Where there is an open and inclusive management and communications style and commitment to your on-going development and training?

Commutable from Tamworth, South Staffordshire, South Derbyshire, Lichfield, Sutton Coldfield, Nuneaton, Leicester, Leicestershire, West Midlands

The Level 1 Service & Support Advisor provides customer service, technical support and user assistance to customers.

Duties include:

Responsible for dedicated client relationships
Working within a team of support analysts to handle customer requests (via e-mail, telephone or web portal).
Handle complex or difficult customer issues to achieve prompt resolution
Responsible for the management/co-ordination of all assigned calls and tickets throughout the support and remediation lifecycle including providing the Customer with timely and accurate updates.
Providing customers with product usage advice and guidance.
Identifying and managing the appropriate priorities and required actions (e.g. escalation).


Strong customer service ethic and sense of urgency
Applicants should have good IT skills including experience of:
Microsoft Windows (XP, 20xx, Windows 7 & Windows 8)
Microsoft Office (Word, Excel, PowerPoint)
Ability to deliver and coordinate to tight deadlines
Organisation skills / collaboration / communication / interpersonal skills
Excellent client facing skills and experience to ensure relationships are kept strong.
Experience in support / helpdesks.
Excellent verbal and written communication skills at all business levels.
Problem Solving skills / Willingness to learn, explore ideas and innovate

Please send CV ASAP to Jayne at HTS
Mob: 07970 494916
Tel: 0121 687 1234

Connect with us at LinkedIn:
Or visit our website
Please send CV ASAP to Jayne at HTS

HTS, Specialist Recruiters. Contract and Permanent Vacancies

Consultant : Jayne Hannon
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