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14 Dec 2017

Vacancy Details

Job Reference: WS/JH/15668
Job Title: Level 2 Support Data Analyst, Tamworth, To £24,000
Salary: To £24000 + Benefits
Location: West Midlands
Sector: IT
Type: Permanent
Job Description : Level 2 Support Data Analyst, Tamworth, To £24,000


Want to work for an award-winning, market-leading software company, offering innovative, industry-first services? In a friendly, supportive, collaborative team? Where there is an open and inclusive management and communications style and commitment to your on-going development and training?

Commutable from Tamworth, South Staffordshire, south Derbyshire, Lichfield, Sutton Coldfield, Nuneaton, Coventry, Leicester, Leicestershire, Tamworth, West Midlands

Reporting to the Support Team Leader, the Customer Services Team consists of Helpdesk Analysts (first and second line), Technical Support Data Analysts (first and second line), Technical Client Managers and Team Leaders. The Customer Service function is responsible for providing customer support to a high standard within defined service level agreements and quality standards.

Support Analysts provide valued customers with high quality technical support, advice and guidance relating to our client’s comprehensive range of products and services. As a member of the growing Customer Support Team you will be joining a highly motivated and dedicated support function who are willing to go that extra mile in order to ensure that the service standards ’s client base demands are met. Any potential candidates should aspire to do the same.

The Technical Support / Data Analyst is a dual skilled role that takes care of incoming requests and identifies the appropriate priority and the action to be undertaken e.g. handle service requests, resolve incidents, identify and resolve problems proactively, test product service pack releases and assure software quality. All customer requests are logged, controlled and monitored to meet our level of strict service standards.

As a 2nd Level position a good understanding of technology, and support management fundamentals are important. However, communication, influencing and change management skills are essential in ensuring a team ethic is strong throughout the customer experience.

To become a key member of the Customer Support Team you will need to be a self-starter, willing to work hard and be able to fit in well with a small team.

Essential Skills
• Applicants should have good IT skills including experience of Microsoft Windows (XP, 2K3, Vista & Windows 7), Microsoft Office (Word, Excel, Access, PowerPoint and Visio) and good working knowledge of Microsoft SQL 2K/2K5/2K8/2K12 Server.
• A proven track record in providing excellent Customer Support and Service
• Excellent client facing skills and experience to ensure relationships are kept strong.
• Experience in support system and ticket management.
• Excellent verbal and written communication skills at all business levels.
• An excellent ability to prioritise
• The ability to work under pressure

Please send CV ASAP to Jayne at HTS

Email: jayne@hts.co.uk
Mob: 07970 494916
Tel: 0121 687 1234

Connect with us at LinkedIn: www.linkedin.com/in/jaynehannon
Or visit our website www.hts.co.uk


HTS, Specialist Recruiters. Contract and Permanent Vacancies


 
Consultant : Jayne Hannon
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