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22 Jul 2019

Vacancy Details

Job Reference: WS/JH/15743
Job Title: NAV Lead / Consultant, Midlands
Salary: Great Salary and Benefits
Location: Wolverhampton
Sector: Various
Type: Permanent
Job Description :
NAV Lead / Consultant, Midlands

Our client, a highly regarded and well-established Microsoft-centric organisation based in the West Midlands, is growing.
They have a new requirement for a Senior Account Manager
Key words: Account Manager, Senior Account Manager, Sales, NAV, Navision, Dynamics
Commutable from West Midlands, Birmingham, Wolverhampton, Staffordshire, Shropshire, Telford

Reports to: Head of Customer Delivery
Overall Responsibilities:
To work alongside the existing customer services team to provide high level NAV consultancy, general and strategic advice to existing customers.
Main Areas of Responsibility:
Support and advise the team to help guide the customers solution in the correct direction
Working with the Key Account Managers, keep close and regular contact with accounts by phone and site visits as required
Work alongside the account managers to provide advice to existing NAV customers regarding upgrades, process improvement and Account Plans
To assist with putting together requirement documentation, change requests and proposals for existing customers including estimates
Promote additional services provided to existing customers (such as Clever Dynamics products and 3rd Party add-ons etc.)
Identification of project and sale opportunities within our existing accounts by proactively liaising with clients periodically
Liaising with HelpDesk where required to ensure frequent/recurring customer cases are mitigated
Post strategic owners customer visit, generating delivery plans with the aim of building into Account Plans and ensuring internal systems are up to date
Work with the sales and helpdesk teams to on-board customers, mitigating risk, highlight opportunities and set deliverable expectations
Running smaller Customer Delivery projects taking various roles from Project Manager, Consultant and Testing
Product demonstrations to existing NAV customers where required
Providing constructive feedback on internal process improvements and help developing document and process standards
Support the development of the standard extension library, by reviewing Change Requests and monitoring patterns/repeat requests

Location: Home/Office 3days per week in the office or on site (flexible)

HTS Recruitment Ltd
Mob: 07970 494916
Tel: 0121 687 1234


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HTS, Specialist Recruiters. Contract and Permanent Vacancies.

Consultant : Jayne Hannon
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