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21 Jul 2019

Vacancy Details

Job Reference: WS/JH/15730
Job Title: Support Analyst, Level 1
Salary: To 21,000
Location: West Midlands
Sector: IT
Type: Permanent
Job Description : Support Analyst, Level 1,To 21,000, West Midlands

Our multi-award-winning, market-leading software house client has an urgent vacancy for a Level 1 Service & Support Advisor.

The Level 1 Service & Support Advisor provides customer service, technical support and user assistance to our customers.

Duties include:
Responsible for dedicated client relationships
Working within a team of support analysts to handle customer requests (via e-mail, telephone or web portal).
Handle complex or difficult customer issues to achieve prompt resolution
Responsible for the management/co-ordination of all assigned calls and tickets throughout the support and remediation lifecycle including providing the Customer with timely and accurate updates.
Providing customers with product usage advice and guidance.
Identifying and managing the appropriate priorities and required actions

Keywords: Helpdesk, help desk, 1st line support, support advisor, Midlands, Staffordshire, Birmingham, Warwickshire, Derbyshire, Leicestershire.

Skills & Experience

Strong customer service ethic and sense of urgency
Applicants should have good IT skills including experience of:
Microsoft Windows (XP, 20xx, Windows 7 & Windows 8)
Microsoft Office (Word, Excel, PowerPoint)
Ability to deliver and coordinate to tight deadlines
Organisation skills / collaboration / communication / interpersonal skills
Excellent client facing skills and experience to ensure relationships are kept strong.
Experience in support / helpdesks.
Excellent verbal and written communication skills at all business levels.
Problem Solving skills / Willingness to learn, explore ideas and innovate

The Benefits Package: 25 days annual Leave increasing to 30 days after 5 years, Free Parking, Flexible working hours, Smart Casual dress code, Childcare vouchers, Extra mile awards, Social Committee who arrange social events for all employees, Long Service Awards.

Please send CV ASAP to Jayne at HTS
Mob: 07970 494916
Tel: 0121 687 1234

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HTS, Specialist Recruiters. Contract and Permanent Vacancies

Consultant : Jayne Hannon
Sorry, this job is no longer available.

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